Paulette Deckers had this to say

 I just wanted to take a moment to let you know how great it has been working with you on the transition of my web-site. While my web-site already existed, you were able to get a grasp on how to make the necessary changes in a timely and effective manner so that no valuable data was lost or misplaced in the transference from my old web-host to your host site.

I immediately felt at ease talking to you through e-mail and especially on the phone and I really appreciated your quickness to help me resolve my problems with my web-site.  You gave the impression that you were very knowledgeable about web-site building and hosting without making me feel like a dolt for not having the slightest clue about any of it. The confidence you display is very reassuring for someone like me who owns a small business and needs technical assistance through the web.

I look forward to working with you throughout the next several months to obtain the vision that I have always had for my business and my web-site. You have been a real ray of light in a tunnel of darkness!

Thank-you, Paulette Deckers